Managed IT Support for Businesses in Hull

One technical partner for your business

Business technology rarely stops at computers and Microsoft 365. Your staff may also depend on Wi-Fi, networks, printers, CCTV, internet connectivity, digital displays and other connected systems to keep the business running.

LMK Solutions provides managed IT support for small and growing businesses across Hull, East Yorkshire and the Humber, taking a practical, joined-up approach to the technology your business relies on.

Instead of working with a different supplier every time something goes wrong, you have one technical contact who understands your business, your systems and how they connect together.

What managed IT support includes

When the problem is not just an IT problem

Many business technology problems do not fit neatly into one category. A CCTV camera may actually have a network problem. A printer may stop working because of a computer, driver or connectivity issue. A specialist system may rely on the local network or internet connection to communicate correctly.

With LMK Solutions you do not have to diagnose the problem yourself before deciding which supplier to contact. I can investigate the technology around the problem, identify where the fault is likely to be and help determine the appropriate next step.

Where specialist equipment requires work from its manufacturer or another specialist supplier, LMK Solutions can help with the IT, network and connectivity side and work with that supplier where appropriate.

A direct technical contact who knows your setup

LMK Solutions is independently run, so you deal directly with the person responsible for supporting and improving your technology rather than being passed between different departments or anonymous helpdesk agents.

Over time this creates a better understanding of your computers, Microsoft 365 environment, network, Wi-Fi, security systems and other supported technology. When something changes or goes wrong, there is already useful knowledge of how your business is set up.

Remote support when possible, on-site when needed

Many day-to-day IT problems can be resolved remotely, helping staff get back to work without waiting for an engineer to arrive.

When a problem needs hands-on investigation, on-site support is available across Hull, East Yorkshire and the Humber. This is particularly useful when faults involve physical equipment, cabling, networks, Wi-Fi or several connected systems.

Planning and maintaining your technology

Managed support is not only about responding when something breaks. LMK Solutions can help plan and manage changes such as new employees, replacement computers, Microsoft 365 changes, office moves, Wi-Fi improvements, network upgrades and new technology installations.

Looking at the wider environment also helps avoid isolated purchasing decisions that create compatibility, connectivity or support problems later.

Backups and business continuity

Backup requirements vary significantly between businesses. Depending on your setup, this may involve computers, servers, NAS systems, Microsoft 365 or other important business data.

Backup solutions can be designed and provided separately from the core managed support service so that the protection matches the systems and data your business actually needs to recover.

Security-conscious IT support

Security is considered as part of everyday IT management rather than something only addressed after an incident. LMK Solutions holds Cyber Essentials certification and can provide practical preparation and remediation for businesses working towards their own Cyber Essentials certification.

LMK Solutions is also OCNA Wireless certified, bringing specialist networking and Wi-Fi knowledge into the wider managed support service.

Who is managed IT support for?

Managed support is designed for businesses that depend on technology every day but do not have their own dedicated IT department or want additional technical expertise available when needed.

It is particularly useful where the business has grown beyond a few standalone computers and now relies on a mixture of Microsoft 365, networks, Wi-Fi, security systems and other connected technology.

If you only need help with an individual fault, installation or occasional project, an ongoing managed service may not be necessary. LMK Solutions also provides ad-hoc business IT support when that is the more appropriate option.

Start with your existing setup

You do not need to decide which support package you need before getting in touch. Tell me about your business, the number of people and locations you support, the technology you currently rely on and any recurring problems or concerns.

From there we can look at your existing setup, identify what should be covered and discuss a managed support service appropriate to your business.

Related services

• Ad-Hoc Business IT Support in Hull
• Microsoft 365
• Cyber Essentials